Team Overview
Total Leads iNumber of leads the agent has received within the YTD date range.
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from Supabase
Response Rate iResponded leads divided by total leads, shown as a percentage. A lead counts as "responded" if it has an inbound call, text, or email back from the lead.
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responded / total
Ghost Leads iLeads who have not responded to us. No inbound call, text, or email back from the lead.
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no response received
Unworked Leads iPercentage of leads with no contact attempts by the agent. No calls, emails, or texts sent to the lead.
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not actioned / received
Show Rate iPercentage of leads that converted to a confirmed appointment.
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confirmed / leads
Agent Breakdown
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Response Rate By Agent
Year To Date — All Agents Ranked By Response Rate
Confirmed Appointments
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Leads